Privacy policy.

Who we are

This website is operated by Seen Cox AI + Technology Consulting ("we", "us"). Questions about this policy can be sent to scox@synergyst.us or 336.390.3150.

Information we collect

• Booking requests: name, email, phone number, company, meeting preferences, address for on-site visits, and any notes you add.
• Support tickets: name, email, phone, company, issue category, priority and your description of the issue.
• AI Readiness Assessment and Security Quick-Check: your answers stay in your browser unless you choose to email yourself the report. If you do, we receive your name, email, score and answers.
• Custom Application Assessment: your project details (such as the kind of app, the problem it solves, users, features, tools, the types of data involved, timeline and budget range) plus your name, email, phone and company. While you fill it in, your progress is saved only in your own browser so you don't lose it; it is sent to us only when you submit.
• Ask Seen AI (chat assistant): the messages you type are sent to a third-party AI service provider to generate replies. We do not save chat conversations on our server; we keep only a short-lived, anonymized counter to prevent abuse. Please don't type passwords, payment details or sensitive personal, health or customer information into the chat.
• Testimonials: if you send us a testimonial, we receive what you wrote, your name, email, optional role, company and rating, and the time you gave permission to publish it. Only the words and the name you chose are shown on the site, and only after we review them. Ask us any time to remove it.
• Status lookups: when you check a ticket, booking or request, we use the reference number and email you enter only to find your record. If you reschedule or cancel a booking, we record that change.
• Technical data: like most websites, our server records basic information such as your IP address and the time of each request, which helps prevent spam and abuse.

How we use it

• To schedule and confirm consultations and respond to support requests
• To send you the reports or confirmations you request
• To follow up about the services you asked about. If you take an assessment and email yourself the report, or send a custom app request, we may send up to two short follow-up emails (about 2 and 7 days later). Every one has an unsubscribe link, and they stop automatically if you book a call.
• To keep the website secure and working

We do not sell or rent your personal information, and we do not use it for third-party advertising.

How it's stored

Form submissions are stored on our web host's server in a folder that is not publicly accessible, and are sent to our business email. A weekly password-protected (encrypted) backup copy is kept on the same hosting account outside the website and sent to our business mailbox; the last eight weekly copies are kept. We keep information only as long as it's needed for the purposes above or as required by law.

Third-party services

This site loads fonts from Google Fonts, which means your browser connects to Google's servers. Our website and email are hosted by our hosting provider. Chat messages are processed by our AI service provider only to generate the assistant's replies. If we run ads on Facebook or Instagram, those platforms have their own privacy policies.

Cookies

This website does not use advertising or tracking cookies. The Custom Application Assessment saves your unfinished answers in your own browser's storage so you can pick up where you left off; it is cleared when you submit, and you can clear it any time with "Start over." If that changes, we'll update this policy.

Your choices

You can ask us to view, correct or delete the personal information you've submitted by emailing scox@synergyst.us.

Changes

We may update this policy from time to time. The effective date at the top shows when it was last changed.